First Choice Naturals Refund Policy
Domestic Refunds and Returns
Products must be returned unopened within 30 days of the shipment date and refunds do not include the cost of shipping and handling.
Two Types of Orders:
- Individual Supplements - ordered from First Choice Naturals with prior arrangements made through our office for a , that are re Return Merchandise Authorization turned unopened withn 30 days, will be refunded, minus a 15% restocking fee. No shipping is refunded. Credit Cards will be credited with your refund. If paid by check you will be refunded with a check within 7 days.
- Supplement Kits - A Note About Our Kits
All the products in the Blackwatch Supplement Kits are there to work synergistically for your pet . They are all natural, human grade and time tested in feed trials. Therefore, if you order our Supplement Kits, make sure you are ordering the correct one (contact us if in question at 1-877-343-0724), and understand we have a stringent return and refund policy on our "Blackwatch Supplement Kits."
If you ordered a supplement kit from First Choice Naturals, call our office ahead of time to get a Return Merchandise Authorization Number (1-877-343-0724) or e-mail us at firstname.lastname@example.org in advance of your returning the product.
If you order any of our "Supplement Kits" and decide you do not want the Kit, you must refuse it from the postal service at the time of delivery, either at your home, in your mail box or at your post office, and you must contact us right away and tell us that you have refused shipment. The post office will return it to FCN. It must be returned within 10 days of you receiving the Kit.
When the Supplement Kit arrives at our office with the Return Merchandise Authorization number, we will issue you a 50% refund on your credit card, or if paid by check we will issue you a 50% refund check within 7 days, minus the shipping cost.
If you receive the "Supplement Kit" and do not refuse it, but it is unopened and you return it to FCN at your expense with 10 days, you will receive a 50% refund on your credit card, or if paid by check we will issue you a 50% refund check within 7 days, minus the shipping cost.
If you open any products in the "Supplement Kits" we cannot take them back, so there is no refund on the Supplement Kits that are opened, and we suggest you donate them to your local animal shelter.
Estimated delivery time for products that we have in stock is from the date of shipment from our office and provided no problems occur with your local customs. Some countries may require various types of import licenses, check with your local postal authority. FCN will not be held responsibile or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. FCN will not be held liable for any customs duties or taxes that arise from your local customs office and will not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charges not including customs duties, taxes and country specific fees. Our fees only reflect the cost for us to ship to your order to your country. If you are unsure of your country's import policies, please check with the authorities before ordering. All overseas shipping costs will be determined by the United States Postal Service and will be charged to your credit card after the USPS has weighed the package for shipping. Whenever possible we try to ship USPS International Priority Shipping.
Shipping: We ship Priority, Flat Rate Priority and International Priority rates. FCN is a small family owned company and not able to offer free shipping like the big ecommerce conglomerates who often buy almost out of date supplements and you have no recourse for returning product. However, what we have that they do not have is, first rate customer service, people to answer specific nutritional questions. We have real people here in the USA to help you and your vet with health problem solving and developing your pet's feed program. This is a service no other large companies offer their customers. Our customers appreciate the difference at FCN because we not only care, but have our own pets years of experience and we know nutrition!
Copyright 2018. First Choice Naturals, Inc. is owned by Blackwatch Nutritional Consulting LLC, and all descriptive text, links to articles and nutritioinal information found at this website, in articles or feed programs, is owned by Blackwatch Nutritioinal Consulting LLC. No information at this website is to be used in lieu of physician or veterinarian's advice, diagnosis, or treatment. Always seek the advice of your health care professionals. Any photographs sent to this website becomes the property of Blackwatch Nutritional Consulting LLC, and can be used for website, seminars, lectures, books, for the sole purpose of educating the general public. Efforts are taken to remove recognizable images or names from photos, no names are used of owner, breeder or pet to protect the of the individuals.